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Amamojula Okubona Ubuso Ezindaweni Zokuhlala Nezokwamukela: Ukuguqula Iziqu zokwamukela Nezokusebenza ngo-2025
Kwadalwa ngo 2025.12.04
Umkhakha wezokwamukela izivakashi ubekezelekile phambili ekwamukeleni ubuchwepheshe obugxile kumakhasimende, futhi amamojula okukhomba ubuso avele njengokuguqula umdlalo kulolu hambo lokuguqulwa kwedijithali. Asisagcini kuphela ezinqubweni ezilula zokubhalisela, lezi zinhlelo ezithuthukile ziguqula indlela amahhotela axhumana ngayo nezivakashi, ziqhuba ukusebenza, futhi zandise ukuphepha—kanti konke lokhu kwenziwa ngesikhathi sokuhamba phakathi kwemithetho eyinkimbinkimbi yokuvikela ubumfihlo kanye nokwakhiwa kobuchwepheshe. Ngokusho kocwaningo lwemboni, imakethe ye-biometrics emkhakheni wezokwamukela izivakashi ifinyelele ku-4.8 billion ngo-2023 futhi kulindeleke ukuthi ikhuphuke ibe ngu-13.6 billion ngo-2030, ikhula ngesilinganiso sokukhula kweminyaka (CAGR) esingu-17.3%. Ubuchwepheshe bokukhomba ubuso, obubala u-97.2% wokunembile kwe-biometrics ezinhlelweni zokwamukela izivakashi, yisizathu esiyinhloko sokukhula okukhulu, ngokungena okungu-63% ezimeni zokubhalisela amahhotela kuphela. Kule blog, sihlole ukuthi amamojula okukhomba ubuso athuthuka kanjani ngaphezu kokusebenza okuyisisekelo ukuze akhe okuhlangenwe nakho okungaguquguquki, okwenziwe ngokwezifiso, futhi okuphephile kulo lonke uhlelo lwezokwamukela izivakashi.
Ukuguqulwa Kwekhono Lokuhlonza Ubuso Emkhakheni Wezokwamukela: Ngaphezu Kwe-Front Desk
Ishumi elidlulelayo, ukuqashelwa kobuso ezihotela kwakuyinto entsha eyayigcinwe ezinhlelweni zokuhlala ezibizayo, esetshenziswa ikakhulu ukuze kusheshiswe ukungena kwabantu ababalulekile. Namuhla, sekuphenduke ithuluzi elijwayelekile elihlanganiswe kuyo yonke indawo yokuhamba komgibeli—kusukela ekufikeni kuze kube ekuphumeleleni nasezintweni zonke eziphakathi. I-Marriott International, ngokwesibonelo, isebenzise izinhlelo zokwamukela ezisebenzisa ukuqashelwa kobuso okuqhutshwa yi-AI ezihotela zayo ezingu-30% e-Asia-Pacific, okuvumela abasebenzi bezihotela ukuba baphathe izivakashi ngegama njengoba zifika emnyango. Le msebenzi elula kodwa enomthelela ikhulise amaphuzu okwaneliseka kwezivakashi zalesi sikhungo ngama-19, okuyisibonakaliso sokuthi ubuchwepheshe bungahumanisa kanjani izipiliyoni zokwamukela.
IHilton ithathe isinyathelo esengeziwe ngokuhlanganisa ukuqashelwa kobuso nezinhlelo zokukhokha ngezimfanelo zephalamende ezindaweni zayo eNyakatho Melika, yehlisa isikhathi sokuphuma ngama-70%. Ngasikhathi sinye, amaJinjiang Hotels aseShayina ahlanganisile ukuqashelwa kobuso nobuchwepheshe bokuphrinta kwezwi ukuze akhe izinhlelo zokulawula amagumbi ezihlala zishintsha izinga lokushisa, ukukhanya, futhi ngisho nezintandokazi zomculo ngokusekelwe kuphrofayela ye-biometric yomgibeli. Lezi zibonelo zikhombisa ushintsho olubalulekile: imodyuli yokuqashelwa kobuso ayisasebenzi njengezinto ezizimele kodwa ingxenye ye-tech stack ehlanganisiwe, ehlangene ethuthukisa “amahotela akhanyayo.”
Okukhuluma lokhu kwenza ukuthi le miphumela ibe khona ukwehla kwezindleko zokufaka kanye nokwenyuka kwezinsiza ezilula, ezisekela ukucubungula eduze. Isibonelo, ama-module wokuhlonza ubuso afakwe ngaphakathi athuthukiswe ngokubambisana phakathi kwe-NXP Semiconductors ne-H World Group yaseShayina akhombisa isivinini sokuhlonza esingu-0.2 sekuqala kanye nokusetshenziswa kwamandla okuphansi ngo-40% uma kuqhathaniswa nezizukulwane ezedlule. Le mali yokuthenga ikwenze kube lula ukuthi le teknoloji ifinyeleleke hhayi kuphela ezindaweni zokuhlala ezibizayo kodwa futhi nasezihotela eziphakathi, ikhulisa ubuchwepheshe embonini.
Izinguquko Zobuchwepheshe Ezikhuthazayo Imodyuli Zokuhlonza Ubuso Zamanje
Ukusebenza kahle kokwaziswa kobuso emkhakheni wezokwamukela izivakashi namuhla kuvela ezithuthukisweni ezintathu ezibalulekile zobuchwepheshe ezixazulula izinkinga ezinkulu zemboni: ukunembile, isivinini, kanye nezimfihlo.
I-Multimodal Biometric Fusion
Sekuphelile izinsuku zokuthembela kuphela kumascan wezinhlangothi ezingu-2D. Imodyuli zanamuhla zihlanganisa ukuqashelwa kobuso nezici ze-iris, ukuhamba, futhi ngisho nezwi ukuze kudalwe uhlelo lokuqinisekisa olunemigqa eminingi. Le ndlela ye-multimodal yehlisile amazinga okwamukela amanga (FAR) ngaphansi kuka-0.0003%—ukuthuthuka okubalulekile ezindaweni eziphephile kakhulu ezifana nezindawo zokuphumula zabaphathi noma izikhwama zehhotela. Izihhotela ezicebile eMpumalanga Ephakathi, ngokwesibonelo, zisebenzisa ukuqashelwa kobuso nezici ze-iris ukuze zifinyelele kubavakashi be-VIP, kanti amaketanga aphansi akhetha ukuqinisekisa ubuso nezwi ukuze kungene kwi-rooms ngaphandle kokuthintana, kuthola ibhalansi phakathi kokuphepha nezindleko.
Ukusebenza Kwe-Edge kanye Nokuhlanganiswa kwe-AIoT
I-Edge computing isusebenzise ukususa isidingo sokucubungula okusemoyeni, ivumela imodyuli zokuhlonza ubuso ukuthi zisebenze ngesikhathi sangempela noma ngabe uxhumano lwe-inthanethi aluqinile. Lokhu kubalulekile ikakhulukazi ezindaweni zokuphumula ezikude noma emahhotela anokuhamba okuphezulu kwezivakashi, lapho ukuhamba kwesikhathi ekuqinisekiseni ubunikazi kungaphazamisa isipiliyoni sezivakashi. Uma kuhlangene ne-Artificial Intelligence of Things (AIoT), lezi zinhlelo ezisekelwe ku-edge zingaqala izenzo ezenzakalayo—njengokulungisa izinga lokushisa lekhaya lapho umvakashela engena noma ukwazisa abaphathi uma igumbi lishiywe—kudala indawo engaphazamiseki ngempela.
Ubuchwepheshe Bokuthuthukisa Ubumfihlo (PETs)
Izinkinga zokuphepha zihlale ziba yisithiyo ekwamukeleni kabanzi, kodwa ubuchwepheshe obusha bokuthuthukisa ubumfihlo buyashintsha umdlalo. Izinqubo ezifana nokufunda okuhlanganyelwe, okuvumela ama-algorithms ukuthi afunde kudatha ehlukanisiwe ngaphandle kokugcina ulwazi lwe-biometric olungaqondile, manje seziyizindinganiso ezihhotela zaseYurophu ezihambisana ne-EU’s AI Act kanye ne-GDPR. I-Accor Group, ngokwesibonelo, isebenzisa ukufunda okuhlanganyelwe ku-80% yezinhlelo zayo zokhiye ezihlakaniphile zaseYurophu, iqinisekisa ukuthi idatha yobuso bezivakashi ayishiyi idivayisi yasendaweni. Ngokufanayo, i-Alibaba's “iris desensitization algorithm” ikhawulela ukugcina kwedatha ye-biometric engaqondile ibe yimizuzu engu-72, ihambisana nomthetho we-China’s Personal Information Protection Law.
Izimo Zokusebenzisa Eziyiqiniso Zishintsha Imisebenzi Yokwamukela Izivakashi
Amamojula okubona ubuso awathuthukisi kuphela okuhlangenwe nakho kwabavakashi—aphinde athuthukise ukusebenza kwangemuva, akhuphule ukusebenza kahle, futhi asekele nezinhloso zokugcina imvelo. Nansi eminye yemisebenzi ethinta kakhulu ethuthukisa amahhotela emhlabeni jikelele:
Ukuhlola Nokuphuma Okungaphazamiseki
Uhlelo olukhombisa kakhulu lokusebenza luhlala lukhona lokungena ngaphandle kokuthinta, olwehlisile isikhathi sokulinda kwabavakashi ngama-72% ngokusho kwedatha yangaphakathi yeMarriott. Ama-kiosk okuzisebenzela anama-scanner wezithombe e-3D avumela abavakashi ukuthi baqinisekise ubunikazi babo ngokuhambisana nemininingwane yabo yokubhuka ngemizuzwana, kunciphisa isidingo samakhadi okukhomba noma amakhadi okhiye. Ezinye izindawo zokuhlala, njengehlelo le-Hilton elibizwa ngokuthi “Digital Key”, zixhumanisa ngisho nokuhlonza ubuso nezinhlelo zokusebenza zefoni, okuvumela abavakashi ukuthi bavule amagumbi abo ngokubheka nje kalula kumakhamera efoni yabo.
Izigigaba Zokwamukela Abavakashi Ngokwezifiso
Amamojula okubona ubuso avumela amahhotela ukuthi anikeze insiza ethokozisayo ngokuxhumanisa idatha ye-biometric kumaphrofayili okuthandwa kwamakhasimende. Isibonelo, uma umgibeli esefake isicelo sokuthi anikezwe amaphilisi angeziwe noma ukudla kwasekuseni okungokwenkolo, uhlelo lungakwazi ukuveza lezi zintandokazi kubasebenzi ngokushesha uma umgibeli ethola ukwenziwa ebhange. AmaJinjiang Hotels athathe lesi sinyathelo sibe phambili ngokuhlanganisa ukubona ubuso nezinhlelo zokulawula amagumbi, alungisa ukukhanya, izinga lokushisa, futhi ngisho neziteshi ze-TV ukuze zihambisane nezintandokazi zomgibeli.
Ukuphepha Okuphakanyisiwe Nokuvikela Ukulahleka
Amahhotela asebenzisa ukubona ubuso ukuze alandele izindawo ezivinjelwe, avimbele ukufinyelela okungagunyaziwe, futhi anciphise ubugebengu. Isibonelo, ama-casino axhunywe namahhotela asebenzisa le teknoloji ukuze abone abasolwa abaziwayo noma abantu abavinjwe, kanti izindawo zokuphumula eziphakeme zisebenzisa lokhu ukuze zilandela izindawo ze-spa nezamabhavu zabavakashi abangabhaliswanga. Uma kwenzeka ukuphuthuma, le nkqubo ingakwazi futhi ukulandela ukuhamba kwabavakashi ukuze kuqinisekiswe ukuhamba ngokuphepha—umsebenzi owaba usizo kakhulu ngesikhathi sezinhlekelele zemvelo eNingizimu-mpumalanga ye-Asia.
Imisebenzi Ehlangene Nezimo
Umphumela ophawulekayo kodwa onomthelela omkhulu wukuthi ukubona ubuso kudlala indima ekwehliseni ukusetshenziswa kwamandla. Ngokuthola lapho umphakathi engena noma ephuma egumbini, uhlelo lungakwazi ukuvala ukukhanya ngokuzenzakalelayo, lungalungisa ukushisa nokupholisa, futhi luphause izicelo zokuhlanza noma zokusebenza kwegumbi. Izinhlelo zokuhlola ezivela kumaketanga amakhulu ezihotela zikhombisile ukuthi le nhlanganisela inganciphisa ukusetshenziswa kwamandla ngonyaka ngo-14–18%—ukuphumelela okukhulu ezinhlelweni zokugcina imvelo zemboni.
Ukuphathwa Kwezisebenzi Okuphumelelayo
Ngaphandle kwezinhlelo zokusebenza ezibhekiswe kubavakashi, ukubonwa kobuso kuthuthukisa ukusebenza kwabasebenzi ngokuphatha ukufinyelela ezindaweni ezivinjelwe (isb. izindawo zokugcina, izindawo zeseva) nokulandela ukuhamba kwabasebenzi. Le teknoloji iqinisekisa ukuthi kuphela abasebenzi abavunyelwe abangafinyelela ezindaweni ezibucayi, kunciphisa ingozi yokweba kwangaphakathi noma ukuvulwa kwezokuphepha. Iphinde ikhiphe izikhathi ezithatha isikhathi sokuhlola ngesandla, ivumela abaphathi ukuthi bagxile kumasevisi abavakashi kunokuphathwa kwemisebenzi.
Ukuhamba Phakathi Kwezithiyo Zokulawula Nezokuziphatha
Naphezu kwezinzuzo zayo, ukuhlolela ubuso emkhakheni wezokwamukela akukhululekile ngaphandle kwezinkinga. Iphuzu elikhulu elibhekene nalesi simo ukuhambisana nemithetho yokuvikela ubumfihlo emhlabeni jikelele, ehluka kakhulu ngendawo. I-GDPR ye-EU ihlukanisa idatha ye-biometric njenge "datha yomuntu siqu yezigaba ezikhethekile," edinga imvume ecacile evela kubavakashi kanye nezinyathelo eziqinile zokuvikela idatha. E-U.S., imithetho yezifunda efana ne-CCPA yaseCalifornia ibeka imikhawulo efanayo, kanti umthetho we-China we-Personal Information Protection Law uyalela ukuthi idatha ye-biometric igcinwe endaweni futhi isetshenziswe kuphela ngenhloso echaziwe.
Ukuze kubhekwe lezi zinkinga, amahhotela ahamba phambili athatha indlela yokuthi “ubumfihlo ngokwakhiwa”:
1. Ukuvuma Okucacile: Ukuqinisekisa ukuthi izivakashi zazi kahle ukuthi idatha yabo ye-biometric izosetshenziswa kanjani nokunikeza izinketho zokuphuma.
2. Ukunciphisa Idatha: Ukuqoqwa kuphela kwedatha ye-biometric edingekayo ngenhloso ethile (isb., izici zobuso esikhundleni sokuhlola ubuso okuphelele).
3. Ukufihla: Ukusebenzisa ukufihla okuqondile ukuvikela idatha ngesikhathi sokugcina nokudlulisela.
4. Ukuhlola Okujwayelekile: Ukwenza ukuhlola kweqembu lesithathu ukuze kuqinisekiswe ukuhambisana nemithetho yasendaweni nezindinganiso zemboni.
Izinkinga zokuziphatha, njengokungasebenzi kahle kwezinhlelo zokuhlonza ubuso, nazo zixazululwa ngokuthuthukiswa kwedatha yokufundisa ehlanganisa izigaba ezihlukahlukene. Abahlinzeki bezobuchwepheshe abakhulu njenge-SenseTime ne-Megvii baphinde bahlaziye izinhlelo zabo ukuze banciphise amazinga okungaqondakali kahle kwabesifazane, abantu abamnyama, kanye nezivakashi ezindala—amaqembu abebevame kakhulu ukuhluza kabi.
Izitayela Zesikhathi Esizayo: Yini Elandelayo Ekuboniseni Ubuso Ekuhlinzekeni Ngensizakalo?
Ikusasa lokuhlonza ubuso emkhakheni wezokwamukela libheke phambili ekwakheni izinto ezintsha, ngezindlela ezintathu ezibalulekile ezizobumba lo mkhakha ngonyaka ka-2030:
Ibhulokhi elisebenza nge-Biometric Management
Ubuchwepheshe be-Blockchain buzokwenza kube nokugcina idatha ye-biometric engaxhunyiwe, buhlinzeka ngezivakashi ukulawula ngokuphelele ulwazi lwabo. Esikhundleni sokuthi amahhotela agcine idatha yobuso, izivakashi zizokwazi ukwabelana ngama-token e-biometric aqinisekisiwe ngepulatifomu esekelwe ku-blockchain, kuqinisekiswa ukuthi idatha ifinyelelwa kuphela ngemvume yabo. Ukuhlela kwezimboni kukhomba ukuthi u-45% wamahhotela anenkwenkwezi ezinhlanu azothatha le modeli ngonyaka ka-2030.
I-Quantum Encryption yokwandisa Ukuvikeleka
I-Quantum encryption izoba yisilinganiso esiyigugu sokuvikela idatha ye-biometric, iyenze ingavulwanga kalula. Abathathi-nxaxheba bokuqala, njengamakhaya okuhlala aphakeme e-Dubai nase-Singapore, sebesebenzisa izinhlelo zokuhlonza ubuso eziphephile nge-quantum, kanti kulindeleke ukuthi kube nokwamukelwa kabanzi ngo-2028.
Ukuhlanganiswa Kokuqonda Imizwa
Amamojula alandelayo azohlanganisa ukubonakaliswa kobuso ne-AI yokuzwela ukuze kutholakale imizwa yezivakashi ngesikhathi sangempela. Isibonelo, uma ivakashi ibonakala ikhathele noma idumele, uhlelo lungakwazi ukuveza abasebenzi ukuze banikeze usizo—kuqhubeka nokuphazamisa umngcele phakathi kobuchwepheshe nesevisi egxile kumuntu.
Isiphetho
Izinhlelo zokuhlonza ubuso ziye zashintsha zisuka ekubeni yinsiza yokuhlala ethokozisayo zaba ubuchwepheshe obuyisisekelo embonini yokwamukela izivakashi, zikhuthaza ukusebenza kahle, ukuhlela ngokwezifiso, nokuphepha kuzo zonke izingxenye zehotele. Njengoba imakethe yomhlaba ibheke ukufinyelela ku-$13.6 billion ngonyaka ka-2030, le teknoloji ayisasebenzi njenge “nice-to-have” kodwa njenge “must-have” kumahotela afuna ukuhlala ehlanganyela emhlabeni okhula ngokushesha kwezobuchwepheshe.
Kodwa-ke, impumelelo izoncika ekutholeni ibhalansi efanele phakathi kokwakha okusha nokuvikeleka. Amahhotela agcizelela ukusetshenziswa okucacile, okuhle kwezinhloso kokuhlonza ubuso—ngenkathi ethola izinzuzo zakamuva zobuchwepheshe—azokwazi hhayi kuphela ukuhambisana nemithetho kodwa futhi akhe ukwethembana nezivakashi. Kumtravela wesimanje, lokhu kusho isipiliyoni samahhotela esihambisanayo, esenziwe ngokwezifiso, nesiphephile—lapho ubuchwepheshe bukhulisa, hhayi ukushintsha, ukuthinta kwabantu okuchaza ubungcweti obukhulu bokwamukela izivakashi.
Njengoba sibheka ku-2030 naphakade,ukuhlonzwa kobusoizokwenza ukuqhubeka nokuthuthuka, ihlanganise nezobuchwepheshe ezivela njenge-blockchain kanye ne-quantum computing ukuze kudaleke okuhlangenwe nakho okungcono kakhulu kwabavakashi. Into eyodwa icacile: amahhotela azamukela le shintsho azoba yilezo ezizophumelela esikhathini esizayo sokwamukela izivakashi.
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